Document Scanning and Delivery Troubleshooting

This chart describes the possible causes of and solutions to take when a problem occurs during scanning or delivery while the SLNX delivery functions is used.

Problem	Causes and solutions
Unable to scan a document.	Check that the device being used supports the specified values. If the document to be scanned has numerous pages, divide it into several jobs.
"Cannot use because the settings are incomplete." is displayed on the operation screen of the device.	Contact the administrator.
A group or workflow is not displayed on the operation screen of the device.	Contact the administrator.
The scanned document cannot be delivered with the file format specified on the operation screen of the device.	Contact the administrator.
A fatal error is displayed in the job log.	Contact the administrator.
An environment error message is displayed on the operation screen of the device.	Contact the administrator.